In the (almost) 3 years of being in China, I’ve always been really pleased with the fact that unlike some of my friends & colleagues, I’ve ALWAYS remembered to take my ATM card out of the machine.
In case you were wondering, ATM machines in china require you to select the option of removing your card from the machine. For the many impatient folks (or forgetful for that matter), machine dispenses cash – grab cash, walk away. *ooops! forgot card…* Some machines I know (and prefer to be friends with) dispense card before cash. I like them much.
So, the question is… did i forget my card?
NO! I did take it… (so what’s my rant about?!)
I dropped it… somewhere.
And I only found out about missing card 4 days later. (yes, I hear you… where is the perpetually organised ewey?! How in the world… 4 days later?!)
I don’t know la!!!!
Anyway… (laying background is sooooo tiring!!!), the thing I want to rant about is… I tried to replace my ATM card at the bank and they told me that they have to freeze my account for the next 10 days.
Card replacement takes 7 working days.
Meanwhile, no transaction can be carried out.
HELLO!!!! How in the world did i discover I lost my card?! BECAUSE I NEEDED TO DRAW OUT CASH! Which basically meant… i am cashless. *weeps*
As I wrapped my head around that “This Is China” and told them, “ok ok… fine. please process…”, I was told, ‘Oh, you just changed your passport? You need to update account to new passport details first before we can process the loss report.”
P L E A S E…. D O…. (passes new passport to bank staff)
10 mins later,…
I was informed that my residential permit that was on my old passport was not updated into the new passport which basically mean that they cannot do anything to update my banking details into the new passport which means they cannot process my loss reporting until i get my residential permit updated into my new passport which will take like a week to do and thereafter, another week of frozen account before I can get this settled.
*whips out letter from Singapore Embassy that states that I, of old passport, has been issued new passport and blah blah*
Followed by a rather long (and possibly aggressive) conversation with bank staff and bank manager about how it is all so ridiculous and I really need them to get this sorted out asap.
The thing is, I totally understand that the bank has my best interest at heart… it is for my own protection that they are so sticky about things. BUT in all honesty, I am sitting in front of them.. I have all documents to verify my identity, they have both my old and new passport, letter from Singapore embassy… don’t just tell me that they cannot process.
By the way, bank staff submitted all relevant documents to head office… got approved for update to new passport. In a blink.
And yeah…after more than an hour of drama at banking hall… my bank account is currently frozen. But at least loss replacement is being processed…
Only because it is China?